The All Ways Better Company · Blog

The problem behind the post.

A closer look at the issues in our daily social posts. Read what happened, see what to check, and decide what a useful next conversation should cover.

20 articles

InsideSales reported 21× higher lead-qualification odds when calling in 5 minutes versus 30 minutes. This historical vendor finding is not a guaranteed sales-conversion lift. Vendor research summary published in 2015. Qualification odds, not closed-sale conversion or a guaranteed result.

Lead response4 min read

Give every new enquiry an owner

Where enquiries stall, what a useful first response includes, and how to check a callback workflow.

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IC3 ransomware complaints rose from 3,156 in 2024 to 3,611 in 2025—an increase of 14.4%, calculated from the FBI totals. Complaints submitted to IC3; not a count of all attacks. 2025 change: +14.4% vs. 2024 (calculated).

Cybersecurity4 min read

Ransomware planning starts with the work you need to keep doing

Trace the systems behind an important service before choosing recovery and access improvements.

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Business email compromise generated 24,768 IC3 complaints and approximately $3.05 billion in reported losses in 2025. $3.05B is rounded from $3,046,598,558. IC3 reported losses; not all fraud or our customer results.

Payments & fraud3 min read

A supplier changed bank details. Who checks the request?

Build a verification step that finance staff can use even when a request looks familiar.

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For the Government Facilities sector, IC3 recorded 233 ransomware complaints and 174 data-breach complaints in 2025. This sector is broader than local government. U.S. critical-infrastructure sector reporting. Government Facilities includes more than municipalities. Categories are not unique-victim totals.

Public services4 min read

What happens at the counter when the system goes down?

Follow one resident-facing service to find the systems, people and suppliers it depends on.

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A July 30, 2026 FBI/EPA alert described water-sector incidents reported in at least seven states since July 27, including degraded operations. At least seven states had reported water-sector incidents since July 27, 2026, as of this alert. A dated alert, not a current national total.

Water systems4 min read

Water-system remote access needs a current owner

Use the federal controller alert to frame an inventory and an authorized review of remote connections.

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InsideSales’ historical research summary reported 100× contact odds and 21× qualification odds for calls in 5 minutes versus 30 minutes—not closed-sale conversion. Historical vendor research summary (2015). Odds of contact / qualification, not closed sales. No guaranteed result for your business.

Lead response3 min read

An acknowledgement is only the start of a customer response

Check the path from a website form to the person who can answer the customer’s actual question.

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IC3 received ransomware complaints across essential sectors in 2025, including 460 for Healthcare and Public Health and 233 for Government Facilities. Selected sectors, not all 16. Complaints to IC3; not sector attack rates or organization-level probabilities.

Service continuity4 min read

The supplier behind your essential service

Identify outside dependencies, clarify responsibilities and turn unanswered questions into assigned work.

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IC3 reported $32.32 million in ransomware losses for 2025, while warning that its figures normally exclude lost-business estimates and third-party remediation costs. $32.32M rounded from $32,320,105. The FBI warns reported ransomware losses normally exclude the listed estimates.

Service continuity4 min read

The recovery cost a headline figure leaves out

Include repeated work, customer updates and reconciliation when discussing recovery priorities.

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The FBI recorded 54 ransomware complaints and 31 data-breach complaints from the Energy sector through IC3 in 2025. IC3 Energy-sector complaints. Reporting does not measure total attacks, downtime or attack severity.

Energy & industry4 min read

Who still has remote access to your energy systems?

Review support connections with operational owners before planning technical changes.

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In 2025, Critical Manufacturing accounted for 355 ransomware complaints and 52 data-breach complaints reported to IC3. Critical Manufacturing is a defined infrastructure sector. Complaint counts are not manufacturing-wide incident rates.

Energy & industry4 min read

The line is ready. The job information is missing.

Follow approved production information from the order to the floor and identify the recovery questions.

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An EPA OIG assessment identified critical or high-risk cybersecurity vulnerabilities at 97 drinking-water systems serving about 26.6 million people in October 2024. Scan: Oct. 8, 2024. Assessed systems served 50,000+ people each. Vulnerability findings, not confirmed attacks or affected customers.

Water systems3 min read

A water-security finding needs an owner and a decision

Separate a reported exposure from a confirmed incident, then define evidence for completion.

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IC3’s 2025 reporting includes Government Facilities, Water/Wastewater and Emergency Services. The table separates ransomware complaints from data-breach complaints. Sector definitions differ; Government Facilities extends beyond municipalities. Counts are reported complaints, not rates or unique victims.

Public services4 min read

Compare the dependencies between municipal departments

Use consistent service questions to find shared risks without treating national complaint counts as a local ranking.

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CISA’s July 30, 2026 alert linked attacks on exposed water-sector PLCs with operator lockouts, boil-water notices and sustained manual operations. Consequences described in the dated CISA alert. No claim that every incident caused every consequence.

Water systems4 min read

What does a security finding mean for the water service?

Bring operational context into the priority discussion and record what the technical team still needs to establish.

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IC3 recorded 191,561 phishing/spoofing complaints in 2025. A complaint is not the same thing as a confirmed breach. Reported complaints, not confirmed breaches. This category is distinct from Business Email Compromise.

Cybersecurity3 min read

Make the suspicious message easy to report

Give employees a clear reporting route, independent verification steps and someone responsible for responding.

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Healthcare and Public Health generated 460 ransomware complaints and 182 data-breach complaints to IC3 in 2025. Healthcare and Public Health sector complaints. Not patient counts, hospital counts or all sector incidents.

Service continuity4 min read

The systems behind an ordinary day at a clinic

Review supporting workflows, approved downtime arrangements and the responsibilities behind recovery.

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IC3 received over 1,400 ransomware complaints from non-critical-sector organizations in 2025. Contracting services represented 17% of that reporting. Over 1,400 non-critical-sector ransomware complaints. Selected shares are not the probability that a business will be attacked.

Service continuity3 min read

What happens when the person who knows everything is away?

Start with one customer workflow to document accounts, responsibilities and the support your business needs.

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IC3 received 24 ransomware complaints and 17 data-breach complaints in the Emergency Services sector in 2025. Emergency Services sector reporting to IC3. Not an outage count, attack rate or measure of response delays.

Public services4 min read

The supporting systems behind an emergency service

Clarify information ownership, contact routes and authorized decisions around one service dependency.

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The FBI’s 2025 IC3 report pairs 3,611 ransomware complaints with recommendations covering backups, MFA, segmentation and timely patching. Guidance summary, not a score or guarantee. Changes should be scoped for the systems and operational requirements involved.

Service continuity4 min read

Which service needs to recover first?

Connect business obligations to technical dependencies and evidence from recovery checks.

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The FBI’s 2025 report describes an Oregon city-government BEC incident involving over $6 million and a subsequent bank wire-recall response. Single Oregon example in the 2025 report. A recall was issued; this graphic does not claim a permanent loss or a nationwide municipal total.

Payments & fraud4 min read

A municipal payment should not depend on a familiar email

Review who receives, verifies and approves supplier changes across departmental handoffs.

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EPA OIG’s 2024 scan identified 97 drinking-water systems with critical/high-risk findings and another 211 with medium/low-risk findings. Assessment covered 1,062 systems serving 50,000+ people each. People served are not confirmed affected people; findings are not attacks.

Water systems4 min read

A useful water-risk register tells you the next decision

Give each concern evidence, a service owner and a clear definition of completion.

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