All Ways Better (AWB) · Articles

Municipal systems and public-service continuity

An outage can affect several departments through one shared system or supplier. These guides look at the technology behind everyday public services, including work at the counter and the systems supporting emergency teams. They help frame conversations about dependencies, responsibilities and the services that need attention first.

Discuss systems and assessment needs

3 articles

For the Government Facilities sector, IC3 recorded 233 ransomware complaints and 174 data-breach complaints in 2025. This sector is broader than local government. U.S. critical-infrastructure sector reporting. Government Facilities includes more than municipalities. Categories are not unique-victim totals.

Public services4 min read

What happens at the counter when the system goes down?

Follow one resident-facing service to find the systems, people and suppliers it depends on.

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IC3’s 2025 reporting includes Government Facilities, Water/Wastewater and Emergency Services. The table separates ransomware complaints from data-breach complaints. Sector definitions differ; Government Facilities extends beyond municipalities. Counts are reported complaints, not rates or unique victims.

Public services4 min read

Compare the dependencies between municipal departments

Use consistent service questions to find shared risks without treating national complaint counts as a local ranking.

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IC3 received 24 ransomware complaints and 17 data-breach complaints in the Emergency Services sector in 2025. Emergency Services sector reporting to IC3. Not an outage count, attack rate or measure of response delays.

Public services4 min read

The supporting systems behind an emergency service

Clarify information ownership, contact routes and authorized decisions around one service dependency.

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